Impact of Booking Issues
Long queues have formed outside LPG distributing agencies in Lucknow as residents grapple with significant issues related to Indane gas bookings. The online booking system, which includes the IVRS helpline and other digital platforms, has experienced a technical snag, causing frustration among customers.
Many individuals reported waiting for hours to book their gas cylinders, with some resorting to purchasing cylinders on the black market for Rs 1,050, significantly higher than the regular price of around Rs 900. This situation has raised concerns among residents about running out of gas before their refills arrive.
Technical Difficulties and Consumer Complaints
According to agency staff, “There is a server issue right now. It should be resolved soon.” However, the ongoing difficulties have led to accusations of fraud, with customers like Madhu Menon claiming that cylinders were booked in their names but not delivered. Menon noted, “Got this message saying my last cylinder was delivered on 25 Feb and I can’t order again till late March. Except I haven’t ordered a new cylinder since early 2025! Then I discovered clear fraud!”
Additionally, the IVR system has been problematic, disconnecting consumers who attempt to book a second refill within 25 days of their previous booking. This has left many feeling helpless, as they struggle to connect to the Indian Oil Corporation booking helpline despite repeated attempts.
Alternative Booking Methods
While the booking system is reportedly functioning normally by LPG companies, consumers are encouraged to explore alternative digital booking methods, such as SMS booking, missed call services, or mobile applications. However, the effectiveness of these methods remains uncertain.
The disruption in gas supply has been attributed to a shortage of commercial LPG cylinders, exacerbated by geopolitical issues involving countries like Iran, the US, and Israel. The Centre has revised the priority order for domestically produced natural gas in response to these supply disruptions.
Looking Ahead
As residents continue to face challenges with Indane gas bookings, further developments are expected. Details remain unconfirmed regarding the resolution of the technical issues and the overall impact on gas supply in the region.
