CHANDIGARH: Not having a system in place to tell passengers about cancellations, if any, of their advance reserving or of buses has price Haryana Roadways expensive. Terming it as deficiency in service, the district client disputes redressel discussion board Chandigarh has directed the roadways authorities to pay a passenger Rs 2,000.
The complainant, Sandeep Bhardwaj of Sector 23, had alleged in his grievance that on April 9, 2017, he had made on-line reserving at Haryana Roadways portal upfront from Gurgaon to Chandigarh.
His seat quantity was confirmed and the journey was scheduled for April 11, 2017, at 3:30am and accordingly he reached Gurgaon bus stand and stored on ready. In a while it was knowledgeable by police officers that bus is not going to function as there was a strike happening from April 10, 2017. Because of this, he needed to rush to Chandigarh in a non-public car costing him more cash.
Contesting the allegations, Haryana Roadway authorities said, “With none prior discover, from April 10, 2017 night there was a strike of the roadways staff that was settled on April 13, 2017.”
It was additionally shared that the quantity of Rs 680 was refunded to the complainant after a couple of days.
After listening to each side, the discussion board noticed that the quantity of the ticket was refunded to the complainant on April 27, 2017 that’s subsequent to the proceedings. It additional held that there have been two causes for penalising the roadways. “First, the administration by no means goes on strike. It was a case of on-line reserving on April 9, 2017, and the administration might have given intimation on the passenger’s cell phone relating to cancellation of bus service. Secondly, the quantity was refunded after 17 days.”
“As per pleadings of the events, the actual fact can’t be ignored that attributable to cancellation of the bus on account of strike, inconvenience was brought about to the complainant, which is writ giant.”
The discussion board then directed the roadways to pay Rs 1,000 as compensation for deficiency in service and psychological agony and harassment brought about to Bhardwaj and in addition to pay Rs 1,000 as litigation costs.

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