A woman in Ghaziabad alleged that a Rapido bike taxi rider sent her inappropriate messages after a trip.
She shared screenshots of the messages and a video clip on Instagram. The rider complimented her appearance and suggested meeting her the next day.
Rapido issued a public apology for the driver’s conduct, calling it ‘unethical’ and ‘completely unacceptable.’ This incident has raised significant concerns about user safety and the misuse of customers’ contact details.
Anushka, the woman involved, blocked the driver after receiving the messages. She stated that she felt uncomfortable with his approach.
In a similar incident, a Rapido rider was arrested for allegedly molesting a woman passenger during a ride. Such events have amplified worries regarding rider conduct and user privacy.
Rapido maintains that it upholds a gold standard in safety with stringent onboarding processes for drivers. However, incidents like these challenge that assertion.
The rider’s message included: “Pehchaana nahi? Abhi toh drop karke aaya hoon (Didn’t recognise me? I just dropped you).” Another message read: “Traditional mein achchi lag rahi thi (you looked nice in traditional clothes).” These remarks have been deemed inappropriate by many observers.
Rapido responded firmly, stating: “Rapido unequivocally condemns the incident reported in Bengaluru. The behaviour described is unacceptable and has no place on our platform.”
Details remain unconfirmed regarding any further actions taken against the rider involved in this latest incident.
The company faces mounting pressure to enhance user protections amid growing scrutiny over its safety protocols.
